Fortis Rose Solicitors Policies

COMPLAINTS POLICY

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At Fortis Rose Solicitors Ltd, we take pride in providing a service that is structured, clear and carried out with care. Even with the best intentions, misunderstandings or dissatisfaction can occasionally arise. When they do, we believe it is important that clients have a straightforward and respectful route to raise concerns and receive a proper response.

 

Requesting Our Complaints Procedure:  To obtain a copy of our full complaints procedure, please send a written request to: admin@fortisrose.co.uk or info@fortisrose.co.uk.

We ask that the subject line reads: “Request for Complaints Procedure”, so we can provide the correct information promptly. We do not accept complaints by telephone. This is because advice is not given by telephone and written communication ensures accuracy and clarity for both you and us.

 

How we address a complaint

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Once you have our procedure and decide to raise a formal complaint:

• We will acknowledge your complaint within a reasonable period.

• A senior person, who has had no prior involvement in your matter, will conduct a fair and thorough review.

• We will examine the file, relevant documents and the points you have raised.

• You will receive a clear, detailed written response explaining our findings and any steps we consider appropriate.

 

We aim to resolve matters constructively and professionally. If we cnnot resolve your complaint or if you remain dissatisfied after our final response, you may have the right to refer the matter to the Legal Ombudsman, who considers complaints about service issues.

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Legal Ombudsman contact details are as follows:  Phone: 0300 555 0333   /   Email: enquiries@legalombudsman.org.uk   /   Website: www.legalombudsman.org.uk

 

Time Limits:

 

You must normally refer your complaint within:

• One year from when the issue occurred, or

• One year from when you reasonably became aware of it.

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Complaints Concerning Conduct

If your concern relates to our professional behaviour, rather than our service, you may contact the Solicitors Regulation Authority (SRA):  www.sra.org.uk/consumers/problems

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CLIENT MONEY & FINANCIAL PROTECTION POLICY

 

Safeguarding Client Funds

Fortis Rose Solicitors Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 556718). We handle client money strictly in accordance with the SRA Accounts Rules. Protecting client funds is central to the way we operate.

 

How Client Money Is Managed:

• All client money is kept in a separate, designated client account, entirely distinct from the firm’s own funds.

• Client money is used only for the purpose for which it was provided.

• Detailed records are maintained for every transaction.

• Client accounts are reconciled regularly and reviewed by senior personnel.

 

This structure ensures transparency, accuracy and accountability at every stage.

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Cashless Office Policy

We do not accept cash payments for any purpose. This policy protects clients, reduces risk and aligns with our obligations under anti-money laundering regulations.

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Interest Policy

Where interest is due on client money, we account for it fairly and in accordance with the SRA Accounts Rules.

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Insurance & Financial Security

We maintain professional indemnity insurance at the level required by the SRA.
Details of our insurer can be provided upon request.

 

PRIVACY POLICY

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This policy explains how we process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

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The information we collect will depend on the work we are carrying out for you and may include:

• Your contact and identification details

• Documents and information relevant to your matter

• Financial and payment information

• Compliance documentation (e.g., proof of identity, AML checks)

• Email correspondence and communications

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We process personal data for reasons including:

• Delivering legal services

• Complying with regulatory and legal obligations

• Managing files, communications and billing

• Protecting our clients and the firm against risk

• Fulfilling professional duties

 

The lawful bases include: performance of a contract, legitimate interests, legal obligation and, occasionally, consent.

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We may share information with:

• Barristers, experts or professional advisers

• Courts, tribunals and regulatory bodies

• Third parties necessary to progress your matter

 

We do not sell personal data.

 

Security Measures : We use organisational, physical and technical measures to protect personal data from unauthorised access, loss or misuse.

Data Retention : Client files are retained for a defined period in accordance with SRA requirements and best practice. After this period, files are securely destroyed.

Your Rights : You have rights relating to your personal data, including access, rectification, erasure, restriction and portability.

 

Requests may be made to

By Email: admin@fortisrose.co.uk.

Or by post:

Fortis Rose Solicitors Ltd
77A Fore Street
London, N18 2TW
 

Raising a Concern : If you have concerns about how we handle your data, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk

 

COOKIES POLICY

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Our website uses cookies to ensure essential functionality, improve security and allow us to understand how visitors use the site.

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Types of Cookies We Use

Essential Cookies: These ensure the basic operation of the website and cannot be disabled.

Analytics Cookies (If Enabled): These help us understand how visitors use the site.
These collect information anonymously and can be declined through the cookie preferences tool.

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Managing Cookies : Visitors can manage cookies through browser settings and via the cookie consent banner on our website.

 

TELEPHONE ADVICE DISCLAIMER

Fortis Rose Solicitors Ltd does not provide legal advice by telephone. Advice is given only after a formal consultation, once we have had the opportunity to review the relevant information and agree terms of engagement. This ensures the advice we provide is responsible, accurate and legally sound.

 

CASHLESS OFFICE STATEMENT

We do not accept cash payments under any circumstances. Payments must be made by bank transfer or another approved electronic method. This supports our anti-money laundering obligations and provides protection for clients.

 

BUSINESS IMMIGRATION / SERVICE & TRANSPARENCY INFORMATION

Basis of Fees

We do not publish fixed fees.
Business immigration work is billed based on hourly rates, which are explained during the initial consultation.

Scope of Our Work

This may include:

• Sponsor licence applications

• Skilled Worker and other business immigration routes

• Compliance advice and reporting obligations

• Preparation for Home Office audits

• Strategic business immigration planning

Stages of the Work

1. Consultation and fact-finding

2. Review of documents and eligibility

3. Preparation of application materials

4. Submission and correspondence

5. Outcome advice

Timescales

Home Office processing times vary and are outside our control. An indicative timeframe is provided during consultation.

 

BUSINESS LICENSING / SERVICE & TRANSPARENCY INFORMATION

Basis of Fees

No fixed fees are published.
Licensing matters are charged on an hourly basis.
Full information is provided at the consultation stage.

Scope of Services

• New licence applications

• Variations or renewals

• Representations in response to objections or reviews

• Guidance on regulatory compliance

• Liaison with local authorities

Stages & Timescales

Stages vary depending on the nature of the application and local authority processes. Indicative timelines are discussed during the consultation.

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General Authority Form

You may download and complete our General Authority Form using the link below.
Once completed and signed, please return the form to us by email or post.

If you are unable to download the form, you may copy and paste the text into a Word document, complete the required details, sign it and return it to us.

If you need assistance completing the form, please contact us at:
admin@fortisrose.co.uk / 0203 500 0050​